FAQs

• How will be the exam made available?

  The exams are available in both paper & computer based.

• In what languages is the exam available in?

  English

• Can I register for the exam directly through Bakkah?

  Through Bakkah, you can easily purchase the exam voucher. However, the registration and examination processes are handled directly between the trainee and the accreditation body. As an accredited partner, we can provide support whenever needed, but are not responsible for issues related to technical problems, scheduling, or your exam readiness.

• Will my certification have an expiry date?

  No

• Are there any prerequisites to apply for this course?

  No, there is no prerequisites for this course.

• Is this course endorsed by an accreditation body?

  Yes, it is accredited from PeopleCert on behalf of Axelos.

• Is this course supported by the Human Resources Development Fund (HRDF)?

  No

• Are exam fees included in this program?

  No

• How long will it take for me to receive my certification exam results?

  Exam results will be announced within 2 business days after the candidate’s answers are officially submitted to us by the exam supervisor. In case you have received an email from PeopleCert informing you that there are pending actions from your side, please make sure that you complete the actions for the exam results to be issued.

• What score do I have to earn to pass the certification exam?

  Passing Criteria is 60%

• What if I do not pass the certification exam? Can I retake it

  Yes, you can retake it. PeopleCert offers the Take2exam re-sit service at an affordable price.

  You can purchase it along with the exam.

  • If you succeeded, TAKE2 fees is nonrefundable.
  • If you failed, you could take another chance using TAKE2.

• Is there a hardcopy of my certificate once I pass the exam?

  Yes, you can get your hard copy Certificate. You need to order your hard copies through the PeopleCert Account with standard or courier delivery.

• How and when will I receive the certificate?

  The dispatch and delivery times are below:

  Standard Delivery (dispatched within 3-5 business days)

  • 4-6 weeks - Europe
  • 6-8 weeks - Rest of the world (exc. Europe)

  Courier Delivery (dispatched within 1-2 business days)

  • Delivered in up to 5 business days

• In what language will this training be delivered?

  English

• In what language will the training material be available?

  English

• How are the materials available online?

  Online classes are delivered using our Learning Management System (LMS). We provide access to pre-course reading, pre-post assessment, chapter exercises, practice test, and other additional references in our LMS.

• Is there a renewal requirement for this certification?

  Yes. All candidates who acquired PeopleCert’s certifications will need to renew them within three years of their original certificate dates.  

  Please check the examples listed below: 

  • If certified before 30 June 2020: your certification will be valid until 1 July 2023 to renew your certificate, regardless of the original acquired date. 
  • If certified after June 2020: your certification(s) shall be renewed within 3 years of the original acquired date. 

• How can I renew my certification?

  From 15 January 2023, you have renewal paths available as listed below: 

  • Retake the same exam: you can renew your certification by re-taking your original exam before the renewal date. 
  • Take further courses and certifications: you can renew your certification by attending another course and taking an exam within the same product package before the renewal date. 

• What if I didn’t renew my certificate?

  Please note that candidates who do not renew their certifications will still be included on the Successful Candidates Register (SCR) and the Candidate Verification Service (CVS). 

  However, a note will be added to their record to indicate that their certification needs to be renewed to align with current certification requirements.