FAQs

• Are the Session Dates Mentioned in the Calender Fixed?

  Generally Yes. But you always get confirmation of the session's date one week before the selected date, and based on that, communication is established with the registered participants.

• Can I register for the exam directly through Bakkah?

  Through Bakkah, you can easily purchase the exam voucher. However, the registration and examination processes are handled directly between the trainee and the accreditation body. As an accredited partner, we can provide support whenever needed, but are not responsible for issues related to technical problems, scheduling, or your exam readiness.

• Is there a renewal requirement for this certification?

  Yes. All candidates who acquired PeopleCert’s certifications will need to renew them within three years of their original certificate dates.  

  Please check the examples listed below: 

  • If certified before 30 June 2020: your certification will be valid until 1 July 2023 to renew your certificate, regardless of the original acquired date. 
  • If certified after June 2020: your certification(s) shall be renewed within 3 years of the original acquired date. 

• How can I renew my certification?

  From 15 January 2023, you have renewal paths available as listed below: 

  • Retake the same exam: you can renew your certification by re-taking your original exam before the renewal date. 
  • Take further courses and certifications: you can renew your certification by attending another course and taking an exam within the same product package before the renewal date. 

• What if I didn’t renew my certificate?

  Please note that candidates who do not renew their certifications will still be included on the Successful Candidates Register (SCR) and the Candidate Verification Service (CVS). 

  However, a note will be added to their record to indicate that their certification needs to be renewed to align with current certification requirements. 

• Does ITIL® 4 Foundation training course include the exam fees?

  No

• What are the prerequisites of the ITIL Foundation course?

  There are no prerequisites to apply for this certificate.

• Is this course certified?

  Yes, it is accredited from PeopleCert on behalf of AXELOS.

• What is the duration of this course?

  4 days.

• How can I access the training material of this course?

  Once you’ve completed your payment, you will receive an access (username and password) to your E-Portal, which includes the material of this course.

• What is the language used in the Training Material?

  English.

• Can I apply for the ITIL® exam without taking the course?

  Taking the training course will give you a tremendous insight into ITIL® 4 Foundation and will fully prepare you to pass the exam successfully. However, you may take it without the course.

• Is ITIL® 4 available in Arabic?

  Currently, the course and exam are only available in English. It will be made available in Arabic soon.